Excellent service
Genuine interest in customer’s concerns
- William L
12/23/2018
Very professional, friendly and reliable.
I have been a customer with the Golden Hatpin for more than 20 years. Normally I work with Lynn. Everyone has always been very helpful.The services have ranged from watch and necklace repair to ring sizing and repurposing a variety of pieces. I have also purchased some lovely items including pearls, rings, bracelets, some costume as well as fine jewelry. Highly recommended.
- Vicky .
9/8/2018
Highest Quality Jewelry
We purchased a beautiful ring and are very happy with the entire experience. Staff was very friendly and would highly recommend again and again.
- Dan C
7/7/2018
Absolutely fantastic!
I came to TGH with my grandmother's vintage rings that I needed resized. I had taken them to other reputable shops where I was told the entire shank needed to be replaced and at $400/piece they weren't sure if they could even make them my size after that work was done. But Diane assured me the rings were still in good condition. They were simply depression-era jewelry, made thinner which was common at that time. They were re-sized and ready in a little over a week. Thank you!!
- Laura .
4/8/2018
Excellent customer service and knowledge of items sold
Very professional, very nice staff. Overall outstanding experience.
- Julie Z
3/18/2018
Beautiful selections and helpful service
My fiancé and I happened upon the Golden Hatpin by accident when we were out looking for his wedding band. Tucked in the back corner of an antique furniture and carpet store, the Golden Hatpin was a unique and awesome find. We were impressed by the quality and quantity of the selections of wedding bands and other pieces of jewelry. Additionally Diane was welcoming and helpful as we are both novices to the antique jewelry world! I would highly recommend this shop and I cannot wait to go back!
- Gabbi .
1/10/2018
Always the perfect gift
For many years, Gold Hatpin has been my first stop for Birthday and Christmas gifts. They patiently put up with my indecisive shopping and take time to show me numerous selections. They have always succeeded in helping me find the perfect earrings for my wife. Friendly, helpful and caring service. I’m always made to feel like I’m buying the Crown Jewels.
- Errol .
1/9/2018
High quality. Great and friendly service.
Beautiful quality items in this shop!! Great service.
- Kris .
10/3/2017
Happy Customer
Bought a beautiful 14 k gold charm for my bracelet. Helpful nice people. Beautiful vintage jewelry as well. Satisfied customer. Would shop there again.
- Karen .
10/2/2017
Professional and professional individual service
Great jewels and a salesperdon who was very patient with us. She showed us many things and let us try on all.
- Linda C
9/19/2017
This vendor is very professional they were friendly and knew exactly what I wanted by my short description. They were very patient they went through three cases of jewelry before we found the exact ring I needed. It was such a pleasure meeting these folks and doing business with them! I've already referred One customer to them and I would not hesitate to do it again!
- leanne .
8/8/2017
Once again a treasure...
Love this shop! I just found the most beautiful necklace here. I love jewelry and have discovered many wonderful pieces here. The staff is wonderful and extremely knowledgeable. A real gem...pun intended!
- Lisa .
7/21/2017
My Husband, and I first encountered Diane from the Gold Hatpin at the Kane County Flea Market. We have purchased numerous unique higher end pieces, and have been extremely pleased. We rely on Diane for her expertise in the Vintage Jewelry Market. Our most recent project with Diane involved creating a exquisite Diamond pendant form beginning to end. We can not thank Diane, and the team enough for great customer service and knowledge.
- Gail & John .
6/28/2017
My Husband, and I first encountered Diane from the Gold Hatpin at the Kane County Flea Market. We have purchased numerous unique higher end pieces, and have been extremely pleased. We rely on Diane for her expertise in the Vintage Jewelry Market. Our most recent project with Diane involved creating a exquisite Diamond pendant form beginning to end. We can not thank Diane, and the team enough for great customer service and knowledge.
- Gail & John .
6/28/2017
Love this little treasure!
I have found some great vintage jewelry here. They are very knowledgeable about the provenance of the pieces. Dangerous to my budget!
- Lisa .
4/9/2017
I purchased a Victorian bracelet from The Gold Hatpin. The shop had a nice selection of jewelry. Service was excellent. It was a great shopping experience.
- Kathleen .
4/4/2017
Great unique antiques
Love the selection. My wife loves antique and antique looking jewelry. They always have a great selection. The staff are very patient as I mull through the selections.
- Patrick .
1/14/2017
LOVE this store!
I LOVE this store! I don't think there is a better antique jeweler in the area. Diane has exceptional very high quality fine antique jewelry. I have bought many pieces of fine jewelry from her over the last 10 years or so. Most recently found a lovely ring and earrings. Each time, I have the same great experience with her expertise and advice. Diane is very knowledgable, professional and personable. She is always responsive to my questions, provides estimates and services repairs. This store is a treasure trove of gorgeous jewelry! I highly recommend a visit. You will be amazed at all the merchandise she has. I can't wait to go back!
- J .
1/6/2017
Lovely Jewelry and Knowledgeable Owners
I went in to redeem a gift card I had received and ended up purchasing two pair of earrings, one costume, one real gemstones. I walk through this store fairly often because their inventory is pretty great. I occasionally purchase items which I love. The owners have good knowledge of their stock and are comfortable talking about a wide range of pieces, from collectable bakelite to 20's vintage to old gemstones. If you love jewelry, you'll love this store.
- Vicki .
1/4/2017
Superb Experience
Thank you to Diane Richardson for helping me choose a beautiful vintage engagement ring at The Gold Hatpin. I had this notion that it was time for a new/old ring and I've thought about vintage engagement rings since 2011, when I started a "Secret Crush" board on Pinterest and found myself with pictures of vintage engagement rings. I am so fortunate that my husband agreed to help me realize a dream I didn't even know I had until Pinterest! I would always linger over pictures of vintage rings, but never allowed myself to think about purchasing one myself. I started my research online and found it overwhelming. I narrowed my search to my area and The Gold Hatpin came up. I remember a friend had mentioned The Gold Hatpin. She confirmed that she had purchased several items from The Gold Hatpin and another friend had, too. Well, this was a relief as I preferred to go to a store and see the rings and try them on. I went to The Gold Hatpin and walked into a beautiful space filled with beautiful vintage jewelry. The space itself is so welcoming and the women that work there are knowledgeable and service oriented. They seem to be on a mission to help women (and men) make the right decision about their vintage jewelry. I was fortunate to work with Diane, the owner, and immediately knew I was in good hands. Diane is competent, intelligent, trustworthy and knows the market. She helped me try on different rings to get a sense of my style preference and spent a lot of time with me. I found a ring I really liked in my price range but felt I needed to do some more research to confirm my choice and make sure there wasn't a better ring out there. I went online again, this time with more knowledge, thanks to Diane, to compare my ring choice. I literally looked at over a thousand vintage engagement rings online and confirmed my choice of the ring at The Gold Hatpin was, indeed, the perfect choice. I went back with my husband and purchased the ring the same day. It was a great experience shopping at The Gold Hatpin and I am grateful to Diane for her helping me make the right choice for me. I am thrilled with my purchase. It makes me happy!
- Patty .
12/18/2016
💗beautiful and one-of-a-jewelry pieces ! People were very knowledgable.
- Maura W
11/9/2016
knew all
the nice lady knew what I wanted and showed me items that were relevant to me. I hate inept sales people but I love competent sales people, she was very competent and I respect her for it.
- mike .
7/12/2016
Jewelry repair on mutiple items
Wonderful experience!
The repair work done by the Gold Hatpin staff was fast, reasonably priced and well done.
They were also very helpful at the outset, offering different repair options.
They suggested adding a clasp to a broken chain, rather than just repairing a link, which turned out to be a much better choice.
Not to mention the great selection of vintage jewelry on display!
I would highly recommend them to anyone.
- Greg .
4/13/2016
A beautiful ring...
However, the service left something to be desired. The staff seemed indifferent, uninformed, and strategically obtuse. The ring I bought took over six weeks to be sized, then it was "lost", then when we got the call it was ready to be picked up, wasn't there. No apology was forthcoming, and we were treated with disdain when we politely complained. My wife and I were made to feel like we weren't "Oak Park" enough, and even though we'd spent over $400, and waited an inordinate amount of time to get our ring fitted, it still felt like we weren't good enough--or worthy enough--to be treated like "real" customers.
- Glen .
4/11/2016
A special place to treat yourself or a loved one to beautify jewelry.
I went in to say hello and see the beautiful antique and new jewelry and found some earrings that made me feel special. I rarely treat myself to jewelry but after looking in the mirror and hearing believable positive comments from the owner and staff, I made my purchase and walked out smiling.
- Susan .
4/5/2016
As previously, i was able to find a beautiful piece that my wife will enjoy wearing and i will be happy to look at. Selection is great and service is friendly and non-pressured.
- Mark .
4/5/2016
Extremely accommodating service
My wife and I went in for a ring. We were looking for an art deco European cut ring in gold. They worked hard and let us try on as many rings as possible, even when we were there until closing time. Many places will get huffy around that time. Not the golden hatpin. They are awesome with a huge diversity of items from costume jewelry all the way to engagement rings.
- Jeff .
4/5/2016
Beautiful furniture and jewelry
My friend and I visited last week. We purchased several jewelry items. We felt like the sales woman was hovering over the jewelry EXCESSIVELY, like we were going to steal something. We realize that perhaps that may happen from time to time; however, we are very honest and felt uncomfortable with how things were presented to us.
We plan to return again, just hope that this would be considered.
- Natalie .
3/24/2016
Amazing selection and wonderful service
This is my second time shopping at the Gold Hatpin. I'm from out of town but have family in Oak Park. My first time I bought a pretty silver and onyx right for myself. We were recently shopping for Christmas presents in Oak Park and were able to make wonderful selections for my mother. The shop saleswomen were extremely helpful to me to find just the right amber pin. They showed me some beautiful options, and ultimately I went with a pin that matched another purchase (a scarf from a different shop). I also bought a matching amber pendant. Some of the vintage and antique pieces are truly one of a kind and amazing. I would love to shop more, for gifts and for myself! My new fiance and I were shopping together and they also let us try on many wedding bands. We will likely be returning to look some more the next time we are in Oak Park. This is one of my favorite places for vintage and antique jewelry.
- Valerie .
1/27/2016
Love this boutique,
I found beautiful Christmas present for my 20yr old daughter!
- Marisa .
1/11/2016
Knowledgeable and generous
Great service. Took time to listen and interpret my convoluted questions and was able to cut through my ignorance of jewelry history to find something I liked. Generous with their time and their knowledge.
- Adam .
12/28/2015
Good experience
- Barbara .
12/23/2015
Treat the Eye and the Senses
What could be better than treating the eye and senses with lovely, sparkling, interesting objects? Any jewelry that I own is from the Gold Hatpin with few exceptions. For thirteen years, I have enjoyed looking at both estate and contemporary jewels, gems, and unusual pieces that connect me to times past, other cultures and craftspeople who cared/care about craft and beauty. The prices are always fair and Diane and Lynn know their inventory, its history and materials. I have had a few pieces redesigned and many from other venues repaired. An afternoon well-spent includes a visit to the Gold Hatpin...no pressure and honest enthusiasm for jewelry. It's a wonderful addition to Oak Park's small treasures.
- Susan .
12/21/2015
Masterful Quality, Superb Service, Fair Prices
My girlfriend and myself recently purchased our engagement ring from The Gold Hatpin (yes yes, we know, that's not traditional) and have nothing but positive things to say about our visit. The women who helped us were both masters of their craft, and as sweet and helpful as could be. We spent about an hour there, and walked away with a gorgeous Victorian Amythest ring for our wedding. We certainly plan on coming back occasionally (even though we live nearly 2 hours away, that's how impressed we are) just to look at their wares and see what else we can find. Everything was priced affordably, and I guarantee you won't find better items for the price anywhere else in the state, perhaps even the entire country!
- C T
9/11/2015
I have been doing business we these people for years.....That right there says a lot ! Always polite and fair and always wanting to help and inform. Look forward to my next visit. Wonderful Quality merchandise. Always a pleasure.
- Barbara .
9/10/2015
Don't hold your breath
I had a gemstone replaced in a ring. The price was good. Unfortunately, I had to wait 6 weeks for the stone to be set. I called 3 times to check on it. In the past I have purchased nice antique jewelry there.
- Tim .
8/29/2015
Friendly and enthusiastic service with a personal touch.
- Mark .
7/8/2015
Have purchased jewelry at GHP for years. Always search & find great items. Pleasant & knowledgable. Very good place.
- David .
6/21/2015
One of my favorite places
I love the hatpin because they have the best and most unique jewelry. If anyone is looking for quality, authentic jewelry for a loved one; this is the place to shop. Timeless pieces at the Hatpin. The service provided from the staff is the best. They know the stones, the quality of the jewelry they offer, and provide insight into the history of the jewelry. Love, Love, Love the Hatpin.
- Kathleen J
6/4/2015
You do the impossible!
My family and I remain amazed by the craftmanship of the Gold Hatpin.
I have brought earrings in for replacement of a missing pair and also have requested repair of damaged jewelry.
You ALWAYS do a GREAT JOB!!
- Linda .
4/28/2015
The heirloom silver basket is back and beautiful
These people care about jewelry, precious decorative pieces and their business. I took an heirloom, ornate, silver-plated fruit basket with a glass insert in for work. It was very dark and we assumed it would have to be re-plated. Away it went for an estimate and back it came at less than half the price, all cleaned up, not requiring re-plating. I could have easily been taken advantage of, as I was willing to pay whatever it took to make it presentable. This was a very good experience and I'd recommend these folks.
- Lynn .
4/16/2015
Took an interest
Purchased lovely mahjong bracelets and pins for our local Mahjong Madness Day. The sales staff took an interest in what we were doing, gave a price break, and handled us with care. This is what customer service is all about. And the room offered many beautiful temptations for future shopping days!
- Kathy .
3/6/2015
Wonderful experience
As one of my most favorite things is antique or "different" jewelry, this store has it all. This was my third visit to The Gold Hatpin and look forward to many more. It was again a wonderful experience and yes, I bought as I did the last two times. My sales person, Diane, was so helpful and very patient, as I looked at many things . It was certainly a pleasure doing business with her. Would certainly recommend to friends and family.
- Dorothy .
2/10/2015
One of my go-to places for gifts
The Gold Hatpin has become one of my go-to places for gifts. The women who work there are knowledgeable of their inventory and work to help find things within one's budget.
My sons have also found that it is a great place to find something special for the girlfriends.
I would highly recommend it as a place to go when looking for gifts for that someone special.
- Elizabeth .
1/18/2015
super service
My daughter wanted to convert an antique ring to a necklace, not a straightforward transaction, but Diane was able to work through a design with her, and execute it to perfection. It came out looking great, exactly what my daughter was looking for.
- Carl .
12/28/2014
Great shop
Loved the experience. I'll definitely be back!
- L .
12/19/2014
Always a delight
The owner and the staff are friendly and helpful even with men who know very little. They have great vintage stuff and always good advice. It is a go to place for me for birthdays and Christmas.
- reagan .
12/19/2014
A delightful place
This is a wonderful place to window shop, browse and buy lovely, beautiful things full of history. I bought a refurbished bike for my daughter but most recently purchased a vintage diamond eternity band for myself. Had a great, interesting and informative conversation in the jewelry department. There is something for everyone! One of my favorite places to spend time in...
- Mary K
12/1/2014
We happened on The Gold Hatpin by chance one Sunday afternoon and I'm so glad we did! We saw a vintage engagement ring on the first visit that I fell in love with on first sight! We went back there 3 times before purchasing it because my fiancé wanted me to be absolutely certain this was it. The staff there was very helpful and patient with me. Diane was wonderful. We felt out of all the stores we had shopped in for a ring this was the best experience we had. Will be going back there for wedding bands.
- Debbie .
12/1/2014
Fabulous selection
I have been going into the Golld Hatpin for years and love this store! The selection and quality are excellent. The gals, Diane, in particular are helpful and knowledgable. It's a terrific spot for gifts for the holidays, birthdays and anniversaries.
- M W
11/20/2014
Just the Right Thing
I needed something for a special event and found the perfect item at The Gold Hatpin. The ladies who helped me couldn't have been nicer, and made my "find" even more special.
- Susan .
10/18/2014
A Very Good Experience
The attention from the salesprson was friendly and un-hurried. She showed me many, many trays of rings, setting aside those which were most pleasing to me. She was very patient and helpful, and there was no pressure. Ultimately I decided on one and am very pleased with it. I look forward to going there again.
- Ann .
7/19/2014
Cute Store!
When I walked into The Gold Hatpin, I really didn't plan to spend any money. However, once I started to talk to the salespeople and looked at the quality, well-priced items, I had to buy something. The store is cute, and the employees are very friendly. My only complaint would be that the store doesn't have much of a variety of items, mostly furniture and jewelry. But what it does have is very nice, and well-priced.
- Emily .
7/11/2014
Beautiful antique jewelry with good information
I wend for earrings and saw many lovely pairs . But bought an unusual pendant at an affordable price, from an attentive, well-informed, and not pushy sales lady. The stock is unusually good, from several time periods , and with several levels of cost. Well worth a visit.
- Sue .
7/10/2014
My experience with the Gold Hatpin has been wonderful!
I have been doing business with the Gold Hatpin for about 15 years. In all that time, I found the most unusual peices of jewelry, and have always been confident that what I bought was well worth the price I paid. Diane really knows gems, and knows what I like. I have bought some beautiful rings in art deco, or Victorian settings. I have always been happy with the things I bought.
I cannot recommend the Gold Hatpin enough!
- Janet B. .
7/10/2014
LOVE this store!
I have been a customer for over 20 years. I obviously love the items that they sell. They have always been honest and I'm very comfortable making purchases from them. I trust them!! I'd give them 5 stars any day!
- diane .
7/8/2014
Excellent service
Located inside an antique store in Oak Park, this store has a lot of beautiful pieces. You will define try find something beautiful. The ladies were very helpful and attentive. I was looking for something specific and she knew exactly what to show me. I would recommend this place to everyone I know.
- Elvia .
7/2/2014
